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Happy Women's Day, 10% For All Orders, Code: WD10
A: To pay for your order on www.iehair.com, follow the steps below:
(1) Select the order and click the "Pay Now" button
(2) Choose payment method on the checkout page
A: We accept the following payment methods:
Paypal,Credit Cards: Visa Card, MasterCard, and American Express, Western Union. We firstly recommend you use Paypal.
USA: 3-5 working days
Canada: 3-5 working days
International: 3-7 working days (may be longer for slow-to-ship countries)
A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status.
You can use the tracking number on the inbox links to find the tracking status.
First Time Order
For your security, please be aware that first-time order can only be delivered to the card holder's shipping address or a corporate work address which we are able to verify independently. To avoid delays your order, please ensure that your shipping address matches the address on your card statement, and that the card holder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
A: Generally, we will despatch your order the other day since the date you placed the order. However, we may need to wait for 1or 2 days for the stock at times, thus the delivery will be delayed for 1 or 2 days.
A: Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.
Hair Care and Usage
Q: How many bundles do I need?
A: Normally 3-4 bundles are enough for a full head, if the length reaches 20 inch, I suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.
Q: Does the hair have a bad smell?
Promise no corn-chip chemical smell. Our hair is 100% chemical-free. We not only care about beauty but also our customer's health! But we do cowash the hair in production process, so it may have a little shampoo smell.
Q: Can the hair be colored or bleached?
A: yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Q: Will the hair be shedding or tangle?
A: A: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.
B: Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.
Q: What type of hair care products should I use?
A: Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time. Recommended shampoos and conditioners: Pantene PROV For treatment and every day use: Olive Oil Hair Polisher.